If you have a landlord or Agent who currently has 1 or more properties but the landlord/Agent has sold/transferred responsibility for these properties to someone else, can you merge/convert/transfer these tenants some how?
No. Very simply, transfer, merge and convert are tools you can use when a mistake has been made. This isn't designed as a process when a property is sold. The reason this isn't correct is by transferring the ownership of this property to a new landlord it will look like all the previous history i.e. invoices and associated outstanding debt will be transferred to the new owner.
For example. Agent 1 owns Tenant A. You've previously done some work at Tenant A's address and there is an outstanding balance of £50.00 which hasn't been paid to you yet. If the Landlord of Tenant A sells the property and Agent 2 takes over, transferring the property on CommuSoft to Agent 2 would make it look like all the previous work (and the £50.00 debt) was authorised by Agent 2 and not Agent 1.
In this instance the only option is to create the tenant property against Agent 2 as this will start a brand new 'Account' to manage the financial transactions.