I added a payment to CommuSoft, but it hasn't come across to my accounting package, why?

There are two reasons why a payment wouldn't transfer from CommuSoft to your accounting package.

  1. There is missing bank details (i..e nominal code)
  2. The original invoice that was created wasn't transferred to your accounting package via our accounting interface. i.e if you manually created your invoice in your accounting package and then put the payment on CommuSoft, our interface will not know how to import the payment as the invoice didn't come through our accounting integration.  In this case please enter the payment into your accounting package separately and inform CommuSoft by emailing support@commusoft.co.uk
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